Privacy Policy

KidsKart Privacy Policy

Effective date: 1 October 2026

Trolley Data Management Network Pty Ltd ABN 22 669 540 238 trading as KidsKart

Contact: customercare@tdmn.com.au

1. ABOUT THIS PRIVACY POLICY

Trolley Data Management Network Pty Ltd ABN 22 669 540 238, trading as KidsKart (“TDMN”, “KidsKart”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you:

Visit the KidsKart website;
Create or use a KidsKart account;
Use the KidsKart mobile application or an authorised branded version of the application;
Rent or interact with an app-connected children’s car, stroller or related Product;
Contact customer support; or
Otherwise interact with the KidsKart platform and related services.

This Privacy Policy should be read with the KidsKart Rental Agreement and Terms of Use and any privacy notice displayed when information is collected.

Where consent is required by law, we will request it separately. Your use of the Services does not replace any consent that applicable law requires us to obtain.

2. WHO IS RESPONSIBLE FOR YOUR INFORMATION

TDMN operates the KidsKart website, mobile application and supporting technology platform.

TDMN is generally responsible for personal information collected through the KidsKart platform. The Rental Operator identified before a rental may also be responsible for information collected in connection with that rental.

A shopping centre, retailer, transport hub, entertainment venue or other Venue Partner may handle limited information for local support, safety, Product recovery or incident management. Where another organisation independently determines how it uses your personal information, its own privacy policy will also apply.

3. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with the Services and may include the following categories.

3.1 Account and identity information

Name;
Email address;
Mobile telephone number;
Account username and authentication information;
Country, language and communication preferences;
Age or confirmation that you are at least 18 years old; and
Account status and consent records.

3.2 Rental and transaction information

Rental Location;
Product identifier;
Rental start and return times;
Lock and unlock events;
Rental duration and charges;
Deposit or payment-authorisation status;
Return confirmation;
Rental history;
Discount, refund and adjustment information;
Abandonment, recovery or non-return records; and
Records of faults, damage, cleaning, accidents or safety incidents.

3.3 Payment information

Payments are processed by authorised payment providers. Depending on the payment method, payment information may include:

Cardholder name;
Billing address;
Card type;
The last four digits of the card;
Payment token;
Transaction identifier;
Payment, refund and authorisation status; and
Fraud or payment-failure information.

We do not intentionally store complete payment-card numbers or card security codes in the KidsKart App or our general customer database. Complete card details are ordinarily collected and processed directly by our payment provider.

3.4 Location and Product information

We may collect:

The location of a rented Product;
The Rental Location and approved use area;
Product movement and stationary status;
Return-point and recovery location information;
Mobile-device location where you grant the required permission;
Approximate location derived from an IP address;
GPS, Bluetooth and connected-device network information;
Product status, battery level, sensor information and diagnostic events; and
Location information associated with a lock, unlock, return, fault, abandonment or recovery event.

3.5 Device and technical information

Device type and model;
Operating system and App version;
Mobile network information;
IP address;
Device, installation and session identifiers;
Language and time-zone settings;
Bluetooth, location and notification-permission status;
App performance, crash and diagnostic information;
Login and security events; and
Website browser and usage information.

3.6 Communications and support information

When you contact us or a Rental Operator, we may collect:

Emails, messages and customer-support requests;
Call details or notes;
Photographs or documents you submit;
Survey responses and feedback;
Complaint and dispute information; and
Information about an accident, injury, fault, missing Product, payment issue or other incident.

Please avoid including a child’s image or personal information in a support request unless it is reasonably necessary to report a safety incident or resolve the issue.

3.7 Website, cookie and analytics information

We may collect information about:

Pages viewed and links selected;
The date, time and duration of visits;
Referring pages or websites;
Browser and device characteristics;
General interaction and navigation patterns;
Cookie preferences; and
Website and campaign performance.

More information is provided in section 9.

3.8 Marketing information

Where permitted by law, we may collect:

Marketing preferences;
Newsletter subscriptions;
Campaign interactions; and
Records of consent, withdrawal and unsubscribe requests.

4. REQUIRED AND OPTIONAL INFORMATION

Information marked as required is needed to create an Account, confirm eligibility, process a payment, start or complete a Rental Session, provide support, maintain safety or comply with legal obligations.

If you do not provide required information, we may be unable to create your Account, process your payment, unlock a Product, complete a rental or respond fully to your request.

Device-location access may be optional in some circumstances. However, disabling location, Bluetooth, camera, mobile data or notification permissions may prevent or limit certain App features.

A Product may continue to generate location, lock, status and connected-device information during a Rental Session even if location access is disabled on your telephone.

5. HOW WE COLLECT INFORMATION

We may collect personal information:

Directly from you when you create an Account, start a rental, make a payment, submit a form or contact support;
Automatically from the website, App, Product, connected lock and related technology;
From a Rental Operator or Venue Partner involved in providing or supporting a rental;
From payment processors, fraud-prevention providers and financial institutions;
From app stores, mobile operating systems, mapping services and communications providers;
From another person acting with your authority;
From security, incident or Product-recovery records where reasonably necessary; and
From regulators, law-enforcement bodies or other organisations where authorised or required by law.

We collect personal information by lawful and fair means and seek to collect only information that is reasonably necessary for our functions and activities.

6. HOW AND WHY WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

6.1 Providing the Services

Creating and managing Accounts;
Confirming eligibility;
Identifying available Products;
Processing rental requests;
Unlocking and securing Products;
Calculating rental duration and charges;
Processing deposits, authorisations, payments and refunds;
Confirming returns; and
Providing customer support.

6.2 Safety, security and Product management

Monitoring Product status and location;
Detecting an incomplete return or suspected abandonment;
Sending return, safety and account notifications;
Locating and recovering missing Products;
Investigating faults, damage, accidents, misuse or theft;
Protecting users, children, Venue Partners and other people; and
Preventing unauthorised access, payment fraud and security threats.

6.3 Service operation and improvement

Maintaining the App, website, locks and connected Products;
Diagnosing technical problems;
Measuring service availability and performance;
Understanding how the Services are used;
Improving Product design, safety and functionality;
Planning Product allocation and maintenance; and
Developing new or improved services.

Where reasonably possible, we use aggregated or de-identified information for analysis and service improvement.

6.4 Communications

Sending rental confirmations and receipts;
Sending operational, return and safety notifications;
Responding to enquiries and complaints;
Advising you about Account or Service changes;
Providing required legal or privacy notices; and
Communicating about payment failures or amounts properly due.

6.5 Legal and business purposes

Complying with tax, accounting, consumer, privacy and other legal obligations;
Establishing, exercising or defending legal claims;
Responding to valid regulatory, court or law-enforcement requests;
Enforcing the KidsKart Rental Agreement and Terms of Use;
Obtaining insurance or professional advice;
Managing a business sale, restructure, investment or transfer; and
Keeping appropriate business, consent and transaction records.

6.6 Marketing

With your consent, or where otherwise permitted by law, we may send information about KidsKart products, services, promotions and updates. You can unsubscribe at any time.

We do not use safety, payment or operational messages to bypass your marketing preferences.

7. LEGAL BASES FOR PROCESSING

Where the laws of the United Kingdom, European Economic Area or another jurisdiction require us to identify a legal basis, we rely on one or more of the following:

Performance of a contract: where information is needed to create an Account, process a rental, accept payment, provide support or otherwise deliver the Services you request;
Legitimate interests: where processing is reasonably necessary to operate and improve the Services, maintain safety, protect Products, prevent fraud, secure our systems and manage our business, provided those interests are not overridden by your rights;
Legal obligations: where processing is required for tax, accounting, consumer protection, regulatory, law-enforcement or other legal purposes;
Consent: where you consent to optional location access, non-essential cookies, marketing or another activity for which consent is required; and
Legal claims or vital interests: where information is reasonably necessary to protect a person in an emergency or to establish, exercise or defend a legal claim.

You may withdraw consent at any time. Withdrawal does not affect processing already carried out lawfully and does not prevent processing based on another lawful basis.

8. LOCATION AND CONNECTED-PRODUCT DATA

Location and connected-Product data are important to the operation and security of KidsKart.

During or in connection with a Rental Session, we may use this information to:

Confirm the Rental Location;
Provide location-related App functions;
Record where a Product was unlocked or returned;
Confirm that the Product remains within an Authorised Area;
Determine whether a Product has remained stationary;
Identify an incomplete return or possible abandonment;
Send return or safety notifications;
Locate a lost, stolen or abandoned Product;
Support a customer, Rental Operator or Venue Partner;
Investigate a dispute, fault, safety issue or suspected misuse; and
Maintain and improve Product availability and performance.

We do not use Product-location information to continuously track a child as an individual. Product data may nevertheless be associated with the adult Renter’s Account and Rental Session.

Location information will only be retained for as long as reasonably necessary for the purposes described in this Policy, including legitimate safety, transaction, dispute, fraud-prevention and Product-recovery requirements.

9. COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies, software development kits, pixels, local storage and similar technologies.

These technologies may be used for:

Essential functions: including security, login, page operation and remembering privacy choices;
Preferences: including language, location and display settings;
Analytics: including measuring website or App use and diagnosing performance issues; and
Marketing: including measuring campaigns or delivering relevant communications where permitted.

Where applicable law requires consent, non-essential cookies and similar technologies will not be used until you make a choice through the available cookie or privacy controls.

You can adjust cookie choices through our cookie controls or your browser settings. Blocking certain technologies may affect website or App functionality.

We do not sell personal information for money. Some jurisdictions may define certain analytics or advertising disclosures as a “sale”, “sharing” or targeted advertising. Where those laws apply, we will provide the required notice and opt-out method.

10. WHEN WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following recipients where reasonably necessary and permitted by law:

The Rental Operator responsible for a rental;
Venue Partners assisting with local support, safety, return or Product recovery;
Cloud-hosting, database and technology providers;
Website and App developers and support providers;
Payment processors, card networks, banks and fraud-prevention providers;
Mapping, location, communications, email, SMS and push-notification providers;
Analytics, diagnostic and cybersecurity providers;
Product, telecommunications and connected-device service providers;
Insurers, accountants, auditors, lawyers and other professional advisers;
Debt-recovery providers where an amount is lawfully due;
Regulators, courts, law-enforcement agencies and emergency services where authorised or required;
A buyer, investor or successor involved in a genuine business transaction; and
Other recipients you authorise or direct us to contact.

We require service providers to handle personal information only for authorised purposes and with appropriate confidentiality and security protections.

We do not knowingly sell or disclose a child’s personal information for behavioural advertising.

11. OVERSEAS PROCESSING AND DISCLOSURE

KidsKart operates internationally and uses service providers that may process or store information outside your country.

Depending on the Rental Location, service provider and technical configuration, personal information may be processed or stored in:

Australia;
The United Kingdom;
The United States;
One or more countries in the European Economic Area; and
Other countries in which an identified Rental Operator or essential service provider operates.

Privacy laws in another country may differ from those in your country.

Where required, we take reasonable steps to ensure overseas recipients protect personal information. These steps may include contractual privacy and security requirements, data-processing agreements, approved standard contractual clauses, recognised transfer mechanisms and security assessments.

For Australian personal information, we manage overseas disclosures in accordance with applicable Australian privacy requirements. For UK and European data, we use an approved international-transfer mechanism where required.

12. HOW LONG WE RETAIN INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Providing the Services and maintaining an Account;
Completing and reconciling rentals and payments;
Responding to complaints, disputes, refunds and chargebacks;
Investigating safety incidents, fraud, damage, loss or theft;
Maintaining security, audit and consent records;
Meeting tax, accounting, insurance and legal obligations; and
Establishing, exercising or defending legal claims.

The retention period depends on the type of information, the sensitivity of the information, the reason it was collected, applicable limitation periods and legal requirements.

When information is no longer required, we take reasonable steps to delete it, securely destroy it or de-identify it. Some information may remain temporarily in secured backups until those backups are replaced through our normal retention cycle.

13. DATA SECURITY AND BREACH RESPONSE

We use reasonable technical, organisational and physical safeguards designed to protect personal information against loss, interference, misuse, unauthorised access, disclosure, alteration and destruction.

These safeguards may include:

Access controls and authentication;
Encryption in transit and, where appropriate, at rest;
Payment tokenisation;
Network and application security measures;
Logging and monitoring;
Restricted staff and contractor access;
Service-provider security requirements;
Backup and recovery processes; and
Incident-response procedures.

No internet, mobile, wireless or electronic-storage system can be guaranteed to be completely secure.

If a data breach occurs, we will investigate, contain and assess it and notify affected individuals and regulators where required by applicable law.

You should protect your login details, use an appropriate device passcode and notify us promptly if you suspect unauthorised use of your Account.

14. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of information in certain circumstances;
Restrict or object to certain processing;
Withdraw consent;
Receive certain information in a portable format;
Opt out of direct marketing;
Object to targeted advertising or certain uses of cookies;
Request review of a significant automated decision;
Make a privacy complaint; and
Lodge a complaint with a relevant privacy or data-protection regulator.

These rights are not absolute. Legal exceptions may permit or require us to retain or continue using certain information.

To make a request, email customercare@tdmn.com.au. Please describe your request and provide sufficient information for us to identify the relevant Account or Rental Session.

We may need to verify your identity before completing a request. We will respond within the period required by applicable law and will not charge a fee unless permitted by law.

Where applicable, an authorised representative may submit a request on your behalf. We may require evidence of their authority.

15. ACCOUNT AND COMMUNICATION CHOICES

You may:

Update certain Account information in the App;
Change mobile-device permissions through your device settings;
Adjust notification preferences where the App permits;
Use available cookie controls;
Unsubscribe from marketing using the link in a marketing message; or
Contact us to close your Account.

You cannot opt out of essential rental, payment, safety, security or legal communications while the relevant Account, Rental Session or obligation remains active.

Closing an Account does not require us to delete information that must be retained for legal, safety, transaction, dispute or fraud-prevention purposes.

16. CHILDREN’S PRIVACY

KidsKart Products are designed for use by children under continuous adult supervision. However, the KidsKart Account, App, payment service and rental contract are intended only for adults aged 18 years or older.

Children must not create an Account, enter payment information, operate the App independently or submit personal information directly to us.

We do not intentionally request a child’s name, contact details, online account credentials or precise device location to provide an ordinary rental. Product-location and rental data are associated with the adult Renter and Product, not intentionally with the child as an identified individual.

If an adult provides information about a child in connection with a safety incident or support request, the adult must have authority to provide it and should limit the information to what is reasonably necessary.

If we learn that a child has provided personal information directly without appropriate authorisation, we will take reasonable steps to delete it, subject to any legal or safety requirement to retain it.

Parents and guardians may contact us at customercare@tdmn.com.au with a concern about a child’s information.

17. AUTOMATED SYSTEMS

We may use automated rules and connected-Product information to:

Confirm lock and unlock events;
Calculate rental time and charges;
Detect payment failures;
Identify an incomplete return;
Identify that a Product has remained stationary;
Send operational or abandonment notifications;
Detect unusual Account or rental activity; and
Flag possible fraud, loss or misuse for investigation.

We do not ordinarily use solely automated processing to make a decision that produces a legal or similarly significant effect without human review.

If you believe an automated process produced an incorrect charge, restriction or other significant outcome, contact us and request a review.

18. THIRD-PARTY SERVICES AND LINKS

The website or App may contain links to third-party websites, app stores, mapping services, payment services or other external platforms.

Those third parties may collect information under their own privacy policies. We are not responsible for the independent privacy practices of an external service that we do not control.

Your mobile operating system controls permissions such as location, Bluetooth, camera and notifications. Review your Apple or Android device settings for further information.

19. PRIVACY COMPLAINTS

If you have a privacy question or complaint, contact our Privacy Officer using the details in section 21.

Please include:

Your name and contact details;
The relevant Account, Product or Rental Session information;
A clear description of the issue; and
The outcome you are seeking.

We will acknowledge and investigate the complaint and aim to provide a response within 30 days. If we need more time, we will explain why and provide an updated timeframe.

If you are not satisfied with our response, you may contact the relevant privacy regulator in your jurisdiction, including:

In Australia, the Office of the Australian Information Commissioner at oaic.gov.au;
In the United Kingdom, the Information Commissioner’s Office at ico.org.uk; or
In the European Economic Area, your local data-protection authority.

Contacting us first may allow us to resolve the issue more quickly, but it does not prevent you from approaching a regulator directly where you have that right.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in law, technology, our Services or our information-handling practices.

The current version will be published on the KidsKart website and identified by its effective date. Where a change is material, we will provide additional notice through the website, App, email or another appropriate method.

Where consent is legally required for a new use of personal information, we will request that consent before beginning the new use.

21. CONTACT US

Privacy Officer
Trolley Data Management Network Pty Ltd
ABN 22 669 540 238
Suite 19, 103 George Street
Parramatta NSW 2150
Australia

Email: customercare@tdmn.com.au
Website: kids-kart.com