KidsKart – Frequently Asked Questions (FAQ)
1. What is the KidsKart App?
KidsKart is an app-based service that allows parents and guardians to rent children’s cars and strollers at participating shopping centres and family-friendly locations.
Using your mobile device, you can unlock, use and return a KidsKart Product without needing cash or a physical payment terminal.
2. How does KidsKart work?
To rent a KidsKart Product:
- Download the KidsKart App from the Apple App Store or Google Play.
- Create an Account and add an accepted payment method.
- Find an available Product at your location.
- Review the rental details displayed in the App.
- Scan the QR code on the Product to unlock it and start your rental.
- When finished, return the Product to an approved KidsKart return point and securely lock it.
Your rental ends when the Product is properly returned and the App confirms completion.
3. What payment methods are accepted?
KidsKart payments are securely processed through Stripe.
Available payment methods may include eligible credit cards, debit cards, Apple Pay and Google Pay.
The available options may depend on your device, bank, country and Rental Location and will be displayed in the App.
4. How much does it cost to rent a KidsKart Product?
KidsKart operates on a pay-per-use basis, and prices may vary between Rental Locations and countries.
The applicable rental rate, currency, refundable deposit or payment authorisation, maximum rental period, maximum time-based charge and any unavoidable fees will be displayed in the App before you confirm the rental.
5. Do I need to pay a deposit?
A refundable deposit or temporary payment authorisation may be required before the Product unlocks.
The applicable amount and how it will be handled will be displayed in the App before you confirm the rental.
After the Rental Session is finalised, the rental fee and any other amount properly payable may be applied against the deposit or authorised amount. Any unused balance will be released or refunded.
Your bank controls how quickly released or refunded funds become available.
6. What happens if I forget to lock the Product after use?
If you do not securely return and lock the Product, your Rental Session may continue.
The App may send notifications reminding you to return and lock the Product. If it remains stationary for more than two hours without being properly returned, it may be treated as abandoned.
Forgetting to lock the Product does not automatically mean that your entire deposit will be lost. However, rental charges may continue and reasonable recovery, repair or replacement costs may apply.
Contact KidsKart support immediately if you cannot return or lock the Product.
7. Where can I find KidsKart?
KidsKart is available at participating shopping centres and other family-friendly locations.
The App will show participating Rental Locations and available Products where this functionality is offered.
8. Is there a time limit for renting a KidsKart Product?
Yes. The maximum rental period and maximum time-based charge will be displayed in the App before you confirm the rental.
The Product must be securely returned before the displayed maximum period expires. A price cap does not give you the right to keep the Product beyond that time.
9. What should I do if I encounter an issue with the Product or App?
If a Product appears faulty, damaged or unsafe, do not use it.
If a problem occurs during the rental, stop using the Product and contact KidsKart support through the App or speak with authorised venue staff.
If the Product has been correctly returned but the App does not end the rental, leave it secured at the approved return point and contact support immediately. Provide the Product identifier, location, return time and a photograph if possible.
10. Is there an age requirement to rent a KidsKart Product?
Yes. The person creating the Account and starting the rental must be at least 18 years old.
Children and minors must not create an Account, add payment information or operate the App independently.
An adult must supervise the child and remain responsible for the Product throughout the rental.
11. How secure is my payment information?
Payments are processed through Stripe using industry-standard payment security measures.
KidsKart does not intentionally store complete card numbers or card security codes in its general customer database.
We may retain limited payment information, including the Stripe transaction identifier, payment status, card type and last four digits.
Please refer to the KidsKart Privacy Policy for further information.
12. Can I earn loyalty points for using KidsKart?
KidsKart currently operates on a pay-per-use basis and does not offer a loyalty program.
If a loyalty or membership program is introduced in the future, its features and terms will be displayed in the App.
