Gulf Kiddy Cars – Refund Policy

 Effective Date: December 2025

This Refund Policy explains how refunds, partial refunds, and deposit returns are handled when using the Gulf Kiddy Cars mobile application and rental services in Kuwait.

1. Refundable Deposit

All rentals require a refundable deposit.

You will receive a refund of the remaining deposit balance when:

  • The kids’ car is returned and locked at an authorised Gulf Kiddy Cars station;
  • It is returned in good condition, with no major damage;
  • No misuse, loss, obstruction, or improper use occurred during your rental.

Final refund amount = Deposit – rental charges – applicable fees (if any).

2. Rental Fees (Non-Refundable)

Rental charges are non-refundable once a rental session has started.

  • Hourly pricing is displayed in the app.
  • Per-minute charges apply after the first hour.
  • Rental fees are automatically deducted from your deposit.
3. Refund Processing Time

Refunds for the remaining deposit will appear in your payment method within:

  • 3–10 business days for card, Apple Pay, Google Pay, or Tap

Processing times may vary depending on your bank or payment provider.

 Gulf Kiddy Cars issues the refund immediately, any delays are outside our control.

4. Damage, Misuse, or Loss

If a kids’ car is returned with damage or signs of misuse, Gulf Kiddy Cars may deduct a portion of the deposit to cover:

  • Broken or damaged parts
  • Missing accessories
  • Intentional or negligent damage
  • Excessive mess requiring cleaning (food, liquids, rubbish)

If repair or replacement costs exceed the deposit amount, the additional cost may be charged to your registered payment method, as permitted under the Terms of Service.

5. Failure to Return or Lock the Car

If the car is not properly returned or locked:

  • A retrieval fee may be charged
  • Refund processing may be delayed
  • In cases of loss or non-return, the deposit may be withheld in full

Please follow all in-app instructions to ensure the rental ends correctly.

6. Technical or Payment Errors

If a rental does not begin due to a system error (e.g., the lock does not open), you may request a full refund of the deposit.

The issue must be reported immediately via:

We will verify system logs before issuing any refund.

7. Multiple or Duplicate Charges

If you believe you have been incorrectly charged or charged more than once, please contact us within 7 days.

We will investigate and issue a refund if confirmed.

8. Refund Method

All refunds are issued back to the same payment method used when the deposit was paid.

Refunds cannot be provided in cash.

9. Non-Refundable Situations

Your deposit may not be refunded (partially or fully) if:

  • The car is not returned
  • The car is returned severely damaged
  • Misuse or unsafe behaviour is detected
  • Fraudulent activity is suspected
  • The car is abandoned in a restricted or unauthorised area

These conditions operate alongside the Gulf Kiddy Cars Terms of Service.

10. Contact Information

If you have any questions about refunds:

Email: support@gulfkiddycars.com

We are here to assist you.