1. What is KidsKart App?

KidsKart is a convenient, pay-per-use kids’ car rental service, designed to keep children entertained while shopping. Parents can easily rent a kids’ ride-on car through the mobile app and enjoy a hassle-free experience.

2. How do I rent a kids’ car?

To rent a car:

  1. Download the KidsKart app and create an account.
  2. Add a payment method for the deposit.
  3. Scan the QR code on the nearest locked kids’ car using the app to unlock and start your rental.

3. How does the pay-per-use system work?

You only pay for the duration you use the car. There is no time limit, and pricing options are available within the app. Your payment is calculated based on your rental time, and you can return the car to any designated KidsKart station to complete the rental.

4. How do I return the kids’ car?

Return the car to any KidsKart parking station and ensure it’s properly locked. The app will notify you once the car has been successfully returned, and your rental will end.

5. What happens if I forget to lock the kids’ car or can’t return it?

  • If you forget to lock the car, you’ll receive a notification reminder.
  • If the car is not locked, you may lose your deposit.
  • If you’re unable to return and lock the car at a station, contact customer support through the app, as additional charges may apply.

6. What are the costs associated with renting a kids’ car?

KidsKart pricing is based on a pay-per-use model, and rates are displayed in the app before you rent. You’ll also be informed of any potential additional fees.

7. What payment methods are accepted?

KidsKart accepts Credit Card, Debit Card, Google Pay, and Apple Pay. All transactions are processed securely using trusted third-party payment services.

8. Can I reserve a kids’ car in advance?

No, kids’ cars cannot be reserved in advance. Rentals are available on a first-come, first-served basis at KidsKart stations.

9. Is there a membership or subscription option?

KidsKart currently offers a pay-per-use model, but we are working on introducing a loyalty program for frequent users. Stay tuned for updates in the app!

10. What if I encounter an issue with the kids’ car?

If you experience any issues with the car:

  • Report the problem via the app.
  • Contact our customer support, and we’ll guide you through troubleshooting or provide a refund if necessary.

11. Where can I use the kids’ car?

Kids’ cars must be used within designated areas, such as shopping centers, malls, and family-friendly locations. Taking a car outside of these areas may result in additional charges. See our User Agreement and Terms of Use for more details.

12. What are the safety guidelines for using a KidsKart car?

  • Only one child per car.
  • Do not overload the car or let older kids exceed the recommended weight limit.
  • Parental supervision is required at all times while the child is using the car.
  • Drive safely and be mindful of other shoppers.

13. What should I do if I accidentally damage a kids’ car?

  • Report any damage immediately via the app or by contacting customer support.
  • Depending on the extent of the damage, you may be responsible for repair costs.

14. Is my personal and payment data secure with KidsKart?

Yes! KidsKart prioritises your privacy and security.

  • All transactions and personal data are encrypted.
  • We do not store credit card information.
  • Refer to our Privacy Policy for full details on data protection.

15. How do I contact KidsKart customer support?

You can reach KidsKart support through:

Our team is available 24/7 to assist you with any questions or issues.

You can reach KidsKart support through:

The in-app support

Email support

Our team is available 24/7 to assist you with any questions or issues.